Move Better, Live Pain-Free.

1. Introduction

The Bike Physio is committed to protecting the privacy and security of your personal data. This policy outlines how we collect, use, store, and protect your information when you use our website, contact us, or book appointments.

2. Information We Collect

When you interact with our website, we may collect the following personal information:

• Contact details: Name, email address, and phone number.
• Inquiry details: Information you provide about your physical issue or concerns in our contact forms.
• Booking data: Date, time, and service selected for your assessment or therapy sessions.

3. How We Use Your Information

Your data is processed strictly for the following purposes:

• To respond to your inquiries and questions submitted via our contact forms.
• To schedule, manage, and confirm your physiotherapy appointments.
• To maintain clinical and patient records required by professional medical guidelines.

4. Third-Party Services

We partner with trusted external systems to deliver our online services. Your data may be processed by:

• Google Calendar: To facilitate online booking slots and calendar sync.
• Stripe: To securely process online payment transactions. No credit card details are stored on our servers.

5. Data Security & Retention

We implement strict security measures (such as SSL encryption and protected databases) to secure your data from unauthorized access. We retain personal and clinical data only as long as necessary to fulfill medical record requirements and compliance guidelines.

6. Your Rights

You have the right to request access to your personal data, request corrections to any inaccuracies, or ask for the deletion of your personal contact data (subject to statutory medical record-keeping requirements). To exercise these rights, please email us at admin@thebikephysio.co.uk.

1. 24-Hour Cancellation Policy

We operate a strict 24-hour cancellation and rescheduling policy. If you need to cancel or change your appointment, you must notify us at least 24 hours before your scheduled time. Cancellations or changes made within 24 hours, or failure to attend a session, may be charged in full (£55 for Initial Assessments, £45 for Follow-ups, and £35 for Sports Massage).

2. Payments

Payments for appointments can be made online via Stripe during scheduling, or in-clinic at the end of the session. We accept cards and cash. All prices listed on our website are final.

3. Late Arrivals

Please aim to arrive a few minutes before your scheduled appointment time. If you arrive late, your session will still end at the scheduled time to ensure that subsequent patients are not delayed. The full session rate will still apply.

4. Under 16s Policy

All patients under the age of 16 must be accompanied by a parent or legal guardian during all consultation and treatment sessions.

5. Clinical Consent & Intake

Physiotherapy treatments involve assessment and physical therapy/manipulation. Your therapist will explain all assessment techniques and treatment choices. You have the right to ask questions or decline any part of the treatment at any stage.